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PRIVACY POLICY

Last Updated: December 11, 2025

Top Notch Well Pumps & Plumbing (“Top Notch,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ChooseTopNotch.com, contact us, or use our services.

By using our website or submitting your information, you agree to this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

When you book an appointment, call or text us, fill out a form, or contact us, we may collect:

  • Name

  • Phone number

  • Email address

  • Service address

  • Details about your plumbing, well pump, or water system issue

  • Photos or descriptions you upload or send

  • Payment information (processed securely by third-party providers)

B. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Device and browser type

  • Pages you visited

  • How you found our website

  • Cookies and tracking data

  • Interactions with our booking system

C. Information from Third Parties

We may receive information through:

  • Housecall Pro (our scheduling and customer management software)

  • Google Analytics

  • Google Ads & Local Services Ads

  • Facebook / Instagram advertising tools

  • Review platforms (Google, Yelp, etc.)

2. How We Use Your Information

We use your information to:

  • Schedule and manage appointments

  • Communicate with you by phone, text, or email

  • Provide estimates, invoices, and service updates

  • Improve our website and customer experience

  • Track advertising performance

  • Send appointment reminders and follow-ups

  • Respond to reviews, messages, or support requests

  • Maintain business records and comply with legal obligations

We do not sell your personal information.

3. Sharing Your Information

We only share your information with trusted third parties that help us deliver our services, such as:

A. Service Providers

  • Housecall Pro (booking, scheduling, invoicing, messaging)

  • Payment processors (if you pay online)

  • Website hosting/platform providers (e.g., Wix)

B. Analytics & Advertising

We use analytics and advertising tools such as:

  • Google Analytics

  • Google Ads

  • Facebook/Instagram (Meta) Ads

These tools may use cookies or tracking technologies to help us understand website usage and improve marketing.

C. Legal Requirements

We may share information if required to:

  • Comply with law or legal processes

  • Protect our business, customers, or employees

  • Respond to government requests

We do not share your information with third parties for their own marketing purposes.

4. Text Messaging & Phone Calls

By providing your phone number, you agree that we may:

  • Call you

  • Send SMS/MMS messages

  • Send appointment reminders

  • Respond to service inquiries

  • Provide job updates and confirmations

You can opt out at any time by replying STOP.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance

  • Analyze traffic

  • Personalize content

  • Measure advertising effectiveness

You can disable cookies in your browser settings, though some features may not function properly.

6. Data Security

We take reasonable steps to protect your information using:

  • Encrypted systems

  • Secure third-party processors

  • Restricted access controls

  • Industry-standard cybersecurity practices

However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to the information we hold

  • Request correction or deletion

  • Opt out of marketing communications

  • Limit certain data uses

  • Request clarification about how your data is used

To make a request, contact us at:
service@ChooseTopNotch.com

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

9. Children's Privacy

Our website and services are not intended for children under 13. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top will reflect changes.

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